With the increasing complexity of working environments, and with many users not only working from different locations but also on many different types of device (both inside and outside of the company firewall), IT organisations are challenged to find a remote support tool to help support the needs of an ever-evolving IT and business environment.Įnter DameWare Remote Support from SolarWinds.

in a remote location) is investigating or fixing whatever issue your technology is experiencing. Remote administration is an area that most of us are familiar with having at one time or another been on the receiving end of the “weird floating mouse” that makes your PC look like it has been inhabited by ghosts, when in actual fact a very clever person in some place far, far away (i.e. With several products that fit into the system management space, namely SolarWinds Web Helpdesk, Server and Application Manager, and Patch Manager, SolarWinds appears to be well on its way to providing a solution for every IT service. SUMMARY OF KEY FINDINGSĪdded to the company portfolio in late 2011 and encompassing a broad range of industries and sizes of organization, DameWare Remote Support has been sold to approximately 65,000 organisations since its inception.ĥ0% of DameWare Remote Support customers are currently based in North America with 40% based in EMEA and a further 10% based in APAC and LATAM. This review takes a look at the core capabilities, the route to market, competitive strengths and weaknesses, product development roadmap and market reach of DameWare Remote Support, which was released in June 2014.Īvailable as an on-premise solution, DameWare Remote Support (DRS) is a set of systems administration tools that allow for advanced management and secure remote connections to computers outside of the firewall allowing IT professionals to access a number of operations via remote systems. AT A GLANCEĪ global leader in the market of service automation software and remote management, SolarWinds mission is to provide purpose-built products designed to make IT professional’s jobs easier.

This is an independent review of Dameware Remote Support.

Dameware remote support review